a passion for designer jewellery

Returns Information

All goods purchased from Jewellery Love have a 7 day no quibbles money back guarantee, that if you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund subject to the following conditions

* All products to be returned are returned un-used and un-marked

* Products are returned with all their original packaging

* Proof of purchase and original documents are returned with the product

Refunds will be for the value of the products only. Postage is non-refundable and for orders, which were delivered free, a small delivery charge of £1.95 will be deducted from the refund.

Orders cancelled will require a small charge of £1.50 to be deducted for the merchant charges the seller incures.

Please note products will NOT be refunded if

* If they are marked in any way

* Are returned in a condition unsuitable for re-sale

* Products are not returned strictly within 7 days

* Are pierced earrings or navel jewellery

Return of goods, which you did not order

Great care is taken when packing your order, but for any instance when products which you may have not ordered have been sent to you, a full refund or exchange will be given. In the case of an exchange please return the products as below and the correct products will be sent out immediately when we receive them.

Please Note - We aim to refund all debited funds within 5 days of receiving any returned goods, however please allow up to maximum of 30 days.

If you would like further information on our returns policy please call our customer services line, or e-mail our customer services team with your query.

Returns/Exchange Procedure

If you do have to return goods for any reason, please print and complete the form below and return it with your goods to the address at the bottom of the page.

We suggest all goods are returned by recorded delivery, as Love Jewellery cannot be responsible for any goods lost within transit.

To return goods please make sure the following items have been attached:

* A completed returns form

* All original packaging

* The original receipt, please keep a photocopy for your records

* And, of course, don't forget the product(s)

Returns Form

(Click here for printer friendly version of returns form)

Please complete this form in CAPITAL LETTERS.

Order No:


______________________________________________

First Name:


______________________________________________

Surname:


______________________________________________

Day Time Tel No:


______________________________________________

Your E-mail:


______________________________________________

Description of Goods being returned:



______________________________________________

______________________________________________

______________________________________________

Reasons for Goods being returned:


______________________________________________

______________________________________________

______________________________________________

Please refund my credit card:

[__]

or

Please send me a replacement:

[__]


Returns Addresses

When you have printed the form please send it along with the returned goods to:

Jewellery Love

16 Downes Way
Kensington Park
Manchester
M22 4UD

Customer Service and Sales Telephone Hotline

Telephone +44 (0)161 215 2519